How to apply for a refund, and when will I receive the refund?
Different recharge methods and recharge time have different refund methods:
(1) Online recharge: the account balance will be refunded appropriately by the same way to member account.
Please apply for a refund online in two month after recharging, we will refund to your paypal in 2-3 working days. Paypal users can log in to your paypal account to check the refund.
It will be a long time for members who using foreign credit card or the domestic banking card in the paypal to refund, please wait patiently. You can contact the customer service to check refunding.
If it had been more than two months after recharging, please provide your username, amount of recharging value(you can find it in your personal consumption records),the last recharging time and the amount RMB of refund so that we can convey the information to the financial staff to refund manually after verifing your information.
(2) Offline recharge: account balance will be refunded to the member's RMB accunt. Please provide your username, amount of recharging value(you can find it in your personal consumption records),the last recharging time,bank name/bank card/the card's owner's name for receiving the refund so that we can convey the information to the financial staff to refund manually after verifing your information.
